Ombudsman / Appeals

Ombudsman / Appeals

At Orion Travel Insurance Company, we have a defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.

You may contact our Ombudsman/Appeals Office, in place to ensure decisions are fair, equitable, and developed within company standards, by phone, fax, and email or by regular post:

Attention: Ombudsman/Appeals Office
Orion Travel Insurance Company
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9

Tel:  905-747-4900 ext. 24923 Direct Line
TF:  1-855-674-6684
Fax: 905-771-3357
Email: Ombudsman@OrionTI.ca

 

How do I access or correct my personal information, or make inquiries or submit comments to Orion?

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. If you wish to update or request access to, or correction of, your personal information in Orion’s records, to make inquiries or complaints, please contact our Chief Privacy Officer in writing at:

Chief Privacy Officer

Orion Travel Insurance Company
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9

Tel:  905-747-4900
TF:  1-855-674-6684
Fax: 905-771-3101
Email: Privacy@OrionTI.ca

We may request certain personal information for the purposes of verifying the identity of an individual seeking access to his or her personal information records. Some information may not be accessed or disclosed in certain circumstances, for example, if the information requested contains personal information of other persons or for other legal reasons.

If you have any inquiries or comments regarding this Privacy Policy or Orion’s privacy practices, please write to or contact our Chief Privacy Officer at the same address listed above.

 

Privacy Concerns

Privacy concerns should be directed to the attention of the Chief Privacy Officer at the above address and/or phone numbers or by email at Privacy@OrionTI.ca