Need to Use Your Travel Insurance?

Contact our Emergency Assistance Centre*. Our team is available from anywhere in the world 24 hours a day, 7 days a week year round by telephone, email, web, and mobile.

Telephone
Outside of North America (Call collect): 1-519-251-5173
In North America: is 1-888-303-1177
Email: orionclaims@globalexcel.com

Contact us for any general questions on products or services

Head Office:
Centennial Place, East Tower
520 3 Ave SW, Suite 1900
Calgary, Alberta T2P 0R3

Attorney for Service in Alberta:
Borden Ladner Gervais LLP

Toronto Office:
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9

T: 905-747-4900
Toll Free: 1-855-674-6684
Email: Orioninfo@OrionTI.ca

Insurance Ombudsman

At Orion Travel Insurance Company, we have a defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.

You may contact our Insurance Ombudsman Office, in place to ensure decisions are fair, equitable, and
developed within company standards, by phone, fax, and email or by regular post:

Attention: Ombudsman Office
Orion Travel Insurance Company
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9
Tel: 905-747-4900 ext. 24923 Direct Line
TF: 1-855-674-6684
Fax: 905-771-3357
Email: Ombudsman@OrionTI.ca

What happens next...

If you wish to pursue the matter further, you may contact the General Insurance OmbudService (GIO), which helps resolve disputes between insurance companies and their customers, for home, automobile and business insurance issues in Canada (including customers in Quebec). GIO is an independent dispute resolution service and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website.

Our Ombudsman’s office will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible. The GIO may make non-binding recommendations to resolve your dispute.

You may reach the General Insurance OmbudService at:

The General Insurance Ombudservice (GIO)
Phone: 1-877-225-0446
Email: info@giocanada.org
Fax: 1-416-299-4261
Website: www.giocanada.org

Mail and Courier:
4711 Yonge St.
10th Floor
Toronto, ON M2N 6K8
This is a mailing address only (no appointments or visits accepted)