Questions about your policy ? We're happy to help. There are two ways to reach us:

Contact Us

Need to Use Your Travel Insurance?

Contact our Emergency Assistance Centre*. Our team is available from anywhere in the world 24 hours a day, 7 days a week year round by telephone, email, web, and mobile.

Outside of North America (Call collect): 1-519-251-5173
In North America: is 1-888-303-1177
Email: orionclaims@acmtravel.ca

Contact us for any general questions on products or services

Head Office:
Centennial Place, East Tower
520 3 Ave SW, Suite 1900
Calgary, Alberta T2P 0R3

Attorney for Service in Alberta:
Borden Ladner Gervais LLP

Toronto Office:
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9

T: 905-747-4900
Toll Free: 1-855-674-6684
Email: Orioninfo@OrionTI.ca

Insurance Ombudsman

At Orion Travel Insurance Company, we have a defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.

You may contact our Insurance Ombudsman Office, in place to ensure decisions are fair, equitable, and
developed within company standards, by phone, fax, and email or by regular post:

Attention: Ombudsman Office
Orion Travel Insurance Company
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9
Tel: 905-747-4900 ext. 24923 Direct Line
TF: 1-855-674-6684
Fax: 905-771-3357
Email: Ombudsman@OrionTI.ca

We’re here to help when you need us.

Our team is ready to assist you throughout your journey – from start to finish.

Learn more about Orion