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    Need to Use Your Travel Insurance?

    Contact our Emergency Assistance Centre*. Our team is available from anywhere in the world 24 hours a day, 7 days a week year round by telephone, email, web, and mobile.

    Telephone
    Outside of North America (Call collect): 1-519-251-5173
    In North America: is 1-888-303-1177
    Email: orionclaims@globalexcel.com

    Contact us for any general questions on products or services

    Head Office:
    Centennial Place, East Tower
    520 3 Ave SW, Suite 1900
    Calgary, Alberta T2P 0R3

    Attorney for Service in Alberta:
    Borden Ladner Gervais LLP

    Toronto Office:
    60 Commerce Valley Drive East
    Thornhill, Ontario L3T 7P9

    T: 905-747-4900
    Toll Free: 1-855-674-6684
    Email: Orioninfo@OrionTI.ca

    Insurance Ombudsman

    At Orion Travel Insurance Company, we have a defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.

    You may contact our Insurance Ombudsman Office, in place to ensure decisions are fair, equitable, and
    developed within company standards, by phone, fax, and email or by regular post:

    Attention: Ombudsman Office
    Orion Travel Insurance Company
    60 Commerce Valley Drive East
    Thornhill, Ontario L3T 7P9
    Tel: 905-747-4900 ext. 24923 Direct Line
    TF: 1-855-674-6684
    Fax: 905-771-3357
    Email: Ombudsman@OrionTI.ca

    What happens next...

    If you wish to pursue the matter further, you may contact the General Insurance OmbudService (GIO), which helps resolve disputes between insurance companies and their customers, for home, automobile and business insurance issues in Canada (including customers in Quebec). GIO is an independent dispute resolution service and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website.

    Please note that Quebec Customers may ask at any time to transfer the file to the Autorité des marchés financiers (AMF), who provides a complaint process for Quebec clients. You can find more details at www.lautorite.qc.ca.

    Our Ombudsman’s office will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible. The GIO may make non-binding recommendations to resolve your dispute.

    You may reach the General Insurance OmbudService at:

    The General Insurance Ombudservice (GIO)
    Phone: 1-877-225-0446
    Email: info@giocanada.org
    Fax: 1-416-299-4261
    Website: www.giocanada.org

    Mail and Courier:
    4711 Yonge St.
    10th Floor
    Toronto, ON M2N 6K8
    This is a mailing address only (no appointments or visits accepted)

    We’re here to help when you need us.

    Our team is ready to assist you throughout your journey – from start to finish.

    Learn more about Orion