Need to Use Your Travel Insurance?
Contact our Emergency Assistance Centre*. Our team is available from anywhere in the world 24 hours a day, 7 days a week year round by telephone, email, web, and mobile.
Contact us for any general questions on products or services
Centennial Place, East Tower
520 3 Ave SW, Suite 1900
Calgary, Alberta T2P 0R3
Attorney for Service in Alberta:
Borden Ladner Gervais LLP
At Orion Travel Insurance Company, we have a defined escalation process to ensure that our customers have every possible recourse should underwriting, pricing, sales, claims or service issues arise.
You may contact our Insurance Ombudsman Office, in place to ensure decisions
are fair, equitable, and
developed within company standards, by phone, fax, and email or by regular post:
Attention: Ombudsman Office
Orion Travel Insurance Company
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9
Tel: 905-747-4900 ext. 24923 Direct Line
What happens next...
If you wish to pursue the matter further, you may contact the General Insurance OmbudService (GIO), which helps resolve disputes between insurance companies and their customers, for home, automobile and business insurance issues in Canada (including customers in Quebec). GIO is an independent dispute resolution service and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website.
Please note that Quebec Customers may ask at any time to transfer the file to the Autorité des marchés financiers (AMF), who provides a complaint process for Quebec clients. You can find more details at www.lautorite.qc.ca.
Our Ombudsman’s office will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible. The GIO may make non-binding recommendations to resolve your dispute.
You may reach the General Insurance OmbudService at:
The General Insurance Ombudservice (GIO)
Mail and Courier:
4711 Yonge St.
Toronto, ON M2N 6K8
This is a mailing address only (no appointments or visits accepted)